Frequently Asked Questions

Yes. We perform Provincial Vehicle Inspections, Out-of-Province Inspections, and other designated inspections right here at our shop.

Yes. Special-order parts require payment before they are ordered.

Special-order items are generally non-returnable. If a supplier accepts a return, applicable restocking fees may apply.

Please use the contact form with your name and order number, and we will reply as quickly as possible.

For shorter appointments, yes. For larger builds, repairs, inspections, or fabrication work, drop-off is usually required.

Probably, but it depends on your vehicle, wheel offset, suspension setup, trimming, and how the vehicle is used. Send us your vehicle details and we can help you choose the right setup.

Every vehicle is different. Tire size, wheel offset, lift height, alignment, bumper clearance, and fender trimming all affect rubbing.

Not always. It depends on the vehicle, lift height, alignment range, and ride goals. We can help determine if upper control arms are recommended for your setup.

A leveling kit usually raises the front of the vehicle to reduce factory rake. A suspension lift is a more complete system designed for increased height, clearance, travel, and performance.

That depends on your budget, vehicle, load, driving style, and performance expectations. We carry and install a range of proven brands and can help match the right system to your needs.

Yes. Let us know your budget, vehicle, and goals, and we can recommend practical options that make sense.

It can. The right suspension can improve ride and handling, while the wrong setup can make the vehicle feel harsh or unstable. Proper part selection and alignment matter.

Yes. An alignment is strongly recommended after suspension work, lift kits, steering changes, or major tire and wheel changes.

Yes. We sell wheels and tires and can help with sizing, offset, clearance, and fitment.

It depends on the vehicle, lift, wheel offset, trimming, gearing, and intended use. We can help you choose a tire size that works instead of guessing.

Yes. Contact us with your wheel and tire details so we can confirm the best process.

No. We generally install parts supplied through Big Country Customs so we can stand behind the product, fitment, and installation.

Absolutely. Tell us your vehicle, how you use it, and what you want to improve, and we can recommend parts that fit your goals.

Yes, but we are unable to provide full installation advice or troubleshooting over the phone. For detailed support, book the vehicle in or use the contact form with complete details.

Timing depends on supplier availability, shipping, and part type. We can provide the best current estimate when the order is placed.

Yes. A pre-purchase inspection can help identify suspension, steering, frame, drivetrain, tire, and modification concerns before you commit.

Yes. We work on stock vehicles as well as modified 4x4s.

Yes. We can inspect suspension, steering, alignment, tire, and driveline concerns and recommend the right next step.

Yes. We offer shock rebuilding and valving support for suitable shocks.

Pricing depends on the vehicle, lift type, parts, alignment, tires, wheels, and any extra work needed. Use the contact form with your details and we can help estimate the project.

Most suspension installations require shop time that depends on the vehicle, kit, condition of existing parts, and alignment needs. We can confirm timing before booking.

Yes. Share your budget and priorities, and we can recommend the most practical route.

Use the contact form, call us, or stop by the shop. Include your vehicle details and what you need help with.

Yes. We stand behind our workmanship. Product warranties depend on the manufacturer and supplier policies.

Yes. We ship parts across Canada. Sorry, no international shipping for now.

Shipping timing depends on the part, supplier, carrier, destination, and whether the item is oversized or special order.

Every build is different. Use the contact form with your vehicle details, goals, and budget so the Big Country Customs team can help you move forward.